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Exchanges and returns

Little Valentines wants all its customers to be completely satisfied with its garments. If you are dissatisfied with your goods, we do offer a refund or exchange for an alternative item. For hygiene reasons we do not refund or exchange socks or tights. 

Any return you wish to make must be brought to our attention within seven working days and we expect the item to be returned to us within 14 working days. This seven working day period allows you to check over the goods. Reasonable care should be taken by you not to mark or stain the item as this may make the item non-refundable under the Distance Selling Regulations 2000.

Please return the items in a re-sellable condition and in their original packaging as we cannot refund or exchange items which appear used or stained. Refunds or exchanges will only be processed upon receipt of the returned goods. We are unable to refund shipping costs and may re-charge shipping costs to re-send out exchanges. We do not offer refunds or exchanges on sale items or items that have been returned to us due to non-collection at destination post depot - buyers will be required to pay return shipping costs.  Items purchased using pre-order or a payment plan will be offered an exchange or credit note only. 

Please note, when returning an item we strongly recommend sending the item back via signed delivery and proof of address kept safe. We cannot be held responsible for any items that do not reach us, items are your responsibility until we have received them.